Initial situation:
Marketing has been given a new area of responsibility and is responsible for generating marketing qualified leads (MQLs) in the sales funnel. Previously, this was managed by the sales team by acquiring new prospective customers in the traditional way via the sales force. For lead generation, themed webinars are offered for doctors in private practice, which are advertised via various channels – the target group is specific and small.
As Senior Operations/Project Manager, my focus during my five-month assignment was on setting up campaign management, leading the team and operational marketing management for various medical target groups.
Client:
Client is a medium-sized pharmaceutical company with German customers, private equity financed.
Challenges:
Time was short, many basics were missing and the campaign event was unexpectedly pushed forward. The following main challenges were identified:
- New team
The campaign team was new and needed a common understanding of how to work together.
- Lack of structures
There was a lack of clear structures such as basic content assets, campaign processes and communication channels.
- Lack of performance measurement
The webinar was advertised via various offline and online channels, but there was no clear measurement of performance.
Solution approaches:
- Definition of team roles
Creating transparency and clarity by defining the respective team roles from the outset. - Setting up the campaign process
Definition of campaign phases with clear objectives for each phase and the corresponding working documents. - Key performance indicator reporting
Definition of the most important KPIs, establishment of a reporting system and derivation of measures. - Regular communication
Introduction of project structures such as regular, planning and client meetings as well as “Lesson Learned” sessions to ensure effective collaboration.
Result:
These measures have created a solid basis for securing sales in the long term through effective lead generation.
- Team
Set up a team to ensure clarity and transparency regarding responsibilities and tasks. - Performance
Increased efficiency thanks to new structures and processes. - Transparency
Increasing transparency by measuring performance.
With these solutions, we are ideally equipped to tackle the challenges of our customers in the pharmaceutical sector and ensure long-term success.
Would you like more information or do you have similar challenges? Talk to us, we will be happy to help you!
Dr. Martin Ludwig Mayr, Managing Director
martin.mayr@gointerim.com
+49 89 20 500 8695
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