Dr. Alexandra Mayr, Autor bei GOiNTERIM

Development and optimization of the customer experience in an international FMCG group

BRANCHES, CASES, CHALLENGES, FUNCTIONS, Interim Manager, Performance Improvement, Project and program management, Project and Program Manager, Retail / Consumer Goods / FMCG, SOLUTIONS, Turnaround & Restructuring / By Dr. Alexandra Mayr

The company was not satisfied with the performance of Customer Service and therefore had to part with the management at short notice. There were large gaps in the know-how regarding tools and processes in customer service, but also weak leadership of the team. Therefore, an interim solution was sought to establish good leadership here, to strengthen the team and also to bring in practical experience and know-how in customer service.
The strategic decision to optimize the customer service area and develop it in the direction of customer experience required a quick solution. The urgent and important process optimization in all areas had to be tackled immediately, so an interim manager was sought.

Development and optimization of the customer experience in an international FMCG group MEHR »

DDIM Regulars’ Table in Munich

EVENTS / By Dr. Alexandra Mayr

The place was really *full*…

The Interim Management Stammtisch Munich is the meeting place of the interim scene in Bavaria. Networking and exchange among interim managers, providers and interested parties, experiences and news from the industry and information from the industry and business association DDIM, getting to know each other and contact, you can expect all this here.

DDIM Regulars’ Table in Munich MEHR »

The interim management market is booming – also in the HR sector

PRESS / By Dr. Alexandra Mayr

The staff shortage is reaching the management level, and the need for HR experts is also high. In times of need, many companies hire managers to temporarily direct tasks and projects.

A recent article in Personalwirtschaft online

The interim management market is booming – also in the HR sector MEHR »

Martin L. Mayr as deputy Chairman of the AIMP confirmed

NEWS / By Dr. Alexandra Mayr

At the AIMP General Meeting in September 22, our Executive Director Martin L. Mayr was unanimously re-elected as Vice President. Chairman confirmed.

“The interim market is very active right now,” says Mayr, ” here it is important that quality and professionalism are top priorities. I will be happy to actively advocate for this as a board member.” Mayr has a lot of plans and wants to continue to actively position the AIMP as the DACH association of interim providers.

Martin L. Mayr as deputy Chairman of the AIMP confirmed MEHR »

KIM 2022 – the industry get-together again!

EVENTS / By Dr. Alexandra Mayr

On Saturday the 03.09.2022 the DÖIM – Dachorganisation Österreichisches Interim Management organized for the 7th time the Conference for Interim Management (KIM) in Salzburg.
In accordance with tradition, Dr. Martin Mayr, Chairman of the DÖIM, welcomed the participants at the Management Dinner held in cooperation with the AIMP.
Further highlights were the award of the Interim Manager of the Year, the award of the CIM – Certified Interim Manager.
In addition, of course, the exciting and interesting lectures always as a double conférence provider with manager.

KIM 2022 – the industry get-together again! MEHR »

Book tip: The contribution of interim management to corporate success. A theoretical and practical analysis

NEWS / By Dr. Alexandra Mayr

Dr. Alexandra Mayr shows current results of the connection between interim management and corporate success. She develops recommendations for action in practice and provides answers to the question of situations and prerequisites for the successful use of interim management and distinguishing features of successful interim managers. Many currently valid statements and assumptions are thus refuted

Book tip: The contribution of interim management to corporate success. A theoretical and practical analysis MEHR »

Dr. Alexandra Mayr

Development and optimization of the customer experience in an international FMCG group

DDIM Regulars’ Table in Munich

The interim management market is booming – also in the HR sector

Martin L. Mayr as deputy Chairman of the AIMP confirmed

KIM 2022 – the industry get-together again!

Book tip: The contribution of interim management to corporate success. A theoretical and practical analysis

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