Around the height of the Covid 19 pandemic, a business involving mass testing of cruise ship passengers was to be quickly established for an international TIC group.
Project and Program Manager
The company was not satisfied with the performance of Customer Service and therefore had to part with the management at short notice. There were large gaps in the know-how regarding tools and processes in customer service, but also weak leadership of the team. Therefore, an interim solution was sought to establish good leadership here, to strengthen the team and also to bring in practical experience and know-how in customer service.
The strategic decision to optimize the customer service area and develop it in the direction of customer experience required a quick solution. The urgent and important process optimization in all areas had to be tackled immediately, so an interim manager was sought.
Medical technology / pharmaceutical industry
International group of companies
The company’s DACH organization showed declining sales and revenue figures, and EBIT was clearly negative. A clear sales strategy was not in place, and internal cooperation with the product development, quality assurance and production departments was clearly strained.