LukasStoellinger

Transforming customer service through process optimization and the use of technology // How a GOiNTERIM manager realigned an industry leader

BRANCHES, CASES, CHALLENGES, Digitization & Technology, FUNCTIONS, Interim Manager, IT / Processes, Management / Board of Directors, Organization & Leadership, Performance Improvement, Personnel / Human Resources, Project and program management, SOLUTIONS, Transport, logistics and traffic / By

A leading parking garage management company in Germany and Austria was facing a serious challenge in the area of customer service. It wanted to remain the market leader in customer service in the DACH region. However, the company was faced with an increasing number of customer complaints, inefficient processes and outdated technology. Customer service, previously perceived as a reactive department, had become a burden for the company, leading to massive delays and a high turnover in the team. This is where the interim manager came in, taking on the challenge of taking customer service to the next level through targeted process optimization and the use of innovative technologies.

Transforming customer service through process optimization and the use of technology // How a GOiNTERIM manager realigned an industry leader MEHR »

AIMP Annual Forum 2025 at Schwarzenstein Castle

EVENTS / By

On May 9 and 10, the AIMP Annual Forum will once again open its doors at the idyllic Schwarzenstein Castle and promises to be an outstanding event for the interim management industry. The newly formed Association of Interim Management Professionals (AIMP) has established itself as a leading force in the DACH region and brings together renowned interim service providers to represent the interests of over 10,000 interim managers.

AIMP Annual Forum 2025 at Schwarzenstein Castle MEHR »

32nd Munich Management Colloquium – Inventiveness and entrepreneurship as game changers

EVENTS / By

The MMK25 Munich Management Colloquium is one of the leading business conferences in the German-speaking world, which takes place annually in Munich. Leading personalities from business and science discuss current management trends, innovations and challenges. The event offers a platform for exchange between top managers, researchers and practitioners, GOiNTERIM was there live!

32nd Munich Management Colloquium – Inventiveness and entrepreneurship as game changers MEHR »

Dr. Martin L. Mayr confirmed as Deputy Chairman of the AIMP!

NEWS / By

At the last AIMP General Meeting, our Managing Director, Dr. Martin Ludwig Mayr, was unanimously elected as Deputy Chairman. Chairman confirmed. The AIMP was reorganized at the beginning of the year: New members, a name change, a new logo with a fresh slogan including a completely revised website clearly show the spirit of optimism and new direction.

Dr. Martin L. Mayr confirmed as Deputy Chairman of the AIMP! MEHR »

Transformation to success // Successful transformation of a mechanical engineering company in Italy

BRANCHES, CASES, CHALLENGES, Finance & Controlling, FUNCTIONS, Interim Manager, Management / Board of Directors, Mechanical and plant engineering, Organization & Leadership, Performance Improvement, Personnel / Human Resources, Project and program management, SOLUTIONS / By

In a challenging environment that brought not only economic uncertainty but also profound organizational and interpersonal problems, a GOiNTERIM manager managed to turn around the fortunes of an Italian mechanical engineering company.

Transformation to success // Successful transformation of a mechanical engineering company in Italy MEHR »

Business case: ESG strategy and CSRD compliance as Interim Manager Corporate Development

BRANCHES, CASES, CHALLENGES, Construction and real estate industry, Corporate & Business Development, Development / R&D, FUNCTIONS, Interim Manager, Mechanical and plant engineering, Production / Technology / QM, Project and program management, SOLUTIONS / By

Through the targeted and effective management of critical projects and the development and implementation of strategic initiatives, the GOiNTERIM Manager was able to make a significant contribution to further development.

Business case: ESG strategy and CSRD compliance as Interim Manager Corporate Development MEHR »

10th KIM – Conference for Interim Management: “Interim Managers – ONLY THE BEST” on February 28 and March 01, 2025 in Salzburg

EVENTS / By

DÖIM – Dachorganisation Österreichisches Interim Management – is organizing the top event of the interim management industry for the 10th time in March 2025. We are particularly proud of this anniversary! Celebrate with us and look forward to an interesting program with exciting presentations and case studies, with plenty of room for discussion and networking.

10th KIM – Conference for Interim Management: “Interim Managers – ONLY THE BEST” on February 28 and March 01, 2025 in Salzburg MEHR »

Scroll to Top